Support

Something not working, a prize question, or content that should not be there? Here is how to reach us and what to expect.

Send us a ticket

Tell us what happened and we reply by email within 2 business days, sooner for anything urgent. Prefer email? Write to support@redacted-studios.com instead.

We use what you send only to answer this ticket. See our Privacy Policy.

Reporting content or a person

Open the person’s list or profile in the app and use the menu to Report or Block. Reports are reviewed, normally within 24 hours, and content that breaks our Terms of Service is removed. You can undo a block under Profile → Settings → Blocked people.

Common questions

  • Points not confirmed? Points show as pending until we verify the task. Most are confirmed within a day; social tasks can take longer while we check them.
  • Did I win? Winners are notified in the app and by the contact details on the account. Each draw shows its own timeline and rules.
  • Changed your number? Email us from the number or email on your account and we will help you move it.

Your account and data

  • Delete your account — in the app under Profile → Settings → Delete my account, or on our deletion page without the app.
  • Privacy requests — to access, correct, or erase your data, or to reach our Grievance Officer, email privacy@redacted-studios.com. See our Privacy Policy.

About

Sooperfan is operated by Redacted Studios Pte. Ltd., Singapore. Film data and artwork come from The Movie Database (TMDB); this product uses the TMDB API but is not endorsed or certified by TMDB.